At Velora, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times may vary depending on your location:

• United Kingdom: 5–10 business days

• Europe: 7–15 business days

• United States & Canada: 7–15 business days

• Australia & New Zealand: 8–18 business days

• Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may be affected by customs procedures, carrier delays, weather conditions, or peak shopping seasons.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location.

We may occasionally offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number so you can monitor your shipment in real time.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is accurate before completing your order. Velora is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping, please contact our customer support team.

Email: support@velora.com

Thank you for shopping with Velora.